Delivery (#3 on Terms and Conditions)
1. Scope: The dispatch of product orders, not baskets, will be made:
- National: throughout the Spanish territory, consisting of the Peninsula, Balearic Islands and Canary Islands;
- International: in foreign territory (inside and outside the European Union)
- The baskets are only delivered in Madrid city and surroundings.
a) If the order is through the online store, it is mandatory that delivery will be “door to door” through the delivery service hired by ALBEA BLANCA: Packlink. This company uses different courier companies to adjust to each type of delivery and destination. The shipping price is calculated based on the volume and weight of the order, and the destination zip code.
b) If the order is made by email or phone, ALBEA BLANCA would contact the CUSTOMER to determine the type of delivery, its cost and transit time.
3. Home delivery / Door to door:
a. Once the order is completed, by any of the possible means offered by ALBEA BLANCA, the CUSTOMER will receive an email informing that the order has been sent, when is the delivery estimated, the company that will deliver it, and its tracking number. The CUSTOMER may request more information about the shipment by responding to the aforementioned email.
b. The carrier will appear with the order at the indicated address. In case of absence of the CUSTOMER at the indicated address, the carrier will leave a notice, and will try a second delivery.
4. Other types of deliveries: the CUSTOMER must request it by email firstname.lastname@example.org or by the Spanish telephone (+34) 679 431 934.
5. Transit time:
- For peninsular services the transit time will be from 1 to 3 days.
- In services outside the peninsula, the transit time can vary from 3 to 6 days.
6. Unless there are circumstances arising from the personalization of the products, or unforeseen, or extraordinary circumstances occur, ALBEA BLANCA will send the order consisting of the related product/s in each shipment confirmation within the indicated period and in the described manner.